Legal

Legal

Legal

Last updated 14th May, 2024

Last updated 14th May, 2024

Last updated 14th May, 2024

Privacy Policy

At HIROCO, we believe that privacy is fundamental to the trust you place in us. This privacy policy reflects our commitment to transparency, simplicity, and respect for your data—values that are central to our human-centered approach to artificial intelligence.

We've designed this policy to be clear and approachable, explaining in straightforward terms how we collect, use, and protect your information when you interact with our website, products, and services.

Information We Collect

Information You Provide to Us

When you engage with HIROCO, you may choose to share:

  • Contact Information: Your name, email address, phone number, and company details when you request information, schedule a consultation, or sign up for our services.

  • Account Information: Login credentials and preferences when you create an account for our products or services.

  • Service Data: Information you provide when using our AI•Horizons•Brief, AI•Capability•Compass, AI•Value•Lab, or AI•Implementation•Architect consulting services.

  • Feedback and Communications: Information shared when you participate in surveys, provide feedback, or communicate with our team.

Information We Collect Automatically

When you visit our website or use our products, we may automatically collect:

  • Usage Data: How you interact with our website, including pages visited, time spent, and features used.

  • Technical Information: Your IP address, browser type, device information, and operating system.

  • Cookies and Similar Technologies: Information collected through cookies and similar technologies to enhance your experience and analyze website performance.

Product Usage Information: How you interact with our MARTAS, MARPAD, or an of our MAO-AI Solutions to improve functionality and user experience.

How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our products and services

  • Process transactions and fulfill requests

  • Personalize your experience and deliver relevant content

  • Communicate with you about our services, updates, and events

  • Analyze usage patterns to enhance our website and offerings

  • Protect against unauthorized access and ensure system security

  • Comply with legal obligations

Data Protection

We implement robust security measures to protect your information, including:

  • Encryption of sensitive data

  • Regular security assessments

  • Access controls and authentication protocols

  • Secure data storage practices

  • Employee training on data protection

Sharing Your Information

We respect your privacy and share your information only in these limited circumstances:

  • Service Providers: With trusted partners who help us operate our business, subject to strict confidentiality agreements.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.

  • Legal Requirements: When required by law, legal process, or to protect our rights.

  • With Your Consent: In other cases with your explicit permission.

We do not sell your personal information to third parties.

Your Choices and Rights

You maintain control over your information and have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information

  • Opt out of marketing communications

  • Restrict certain processing of your information

  • Data portability for information you've provided

    To exercise these rights, please contact us at privacy@hiroco.io.

Cookies Policy

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings or our cookie management tool.

We use:

  • Essential cookies: Required for the website to function

  • Analytics cookies: Help us understand how visitors interact with our site

  • Functionality cookies: Remember your preferences and settings

  • Marketing cookies: Track your activity across websites to deliver personalised advertising

International Data Transfers

As a global company, we may transfer your information to countries outside your region. We ensure appropriate safeguards are in place to protect your information, including standard contractual clauses and data protection agreements.

Children's Privacy

Our products and services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

Changes to This Policy

We may update this policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or direct communication.

Cookies Policy

Welcome to HIROCO's Cookies Policy. This policy explains how we use cookies and similar technologies on our website (hiroco.io) and our services. We've created this policy to reflect our commitment to transparency and to help you understand what cookies are, how we use them, and what choices you have regarding their use.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit websites. They're widely used to make websites work more efficiently and provide information to the website owners. Cookies help create a more personalized browsing experience by "remembering" your preferences and how you interact with the site.

Essential Cookies

These cookies are necessary for our website to function properly. They enable core features such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function properly without them.

Examples include:

  • Session cookies that maintain your logged-in status

  • Security cookies that help detect and prevent fraudulent activities

  • Cookies that remember your cookie consent preferences

Functional Cookies

These cookies enhance your experience by remembering your preferences and settings. They help personalize your experience but are not essential to the website's basic functions.

Examples include:

  • Cookies that remember your language preferences

  • Cookies that remember the region you're in

  • Cookies that keep track of your selected preferences (e.g., display settings)

Performance and Analytics Cookies

These cookies collect information about how you use our website, which pages you visit, and if you experience any errors. This data helps us improve our website's performance and ensure it meets your needs. The information collected is aggregated and anonymized.

Examples include:

  • Cookies that track which pages are most popular

  • Cookies that analyze how long visitors stay on our website

  • Cookies that help us understand how users navigate through our site

Marketing and Advertising Cookies

These cookies track your online activity to help deliver more relevant advertising content to you. They can share information about your website visit with advertisers, ad networks, and social media platforms.

Examples include:

  • Cookies used to show you relevant ads based on your interests

  • Cookies that limit how many times you see a particular ad

  • Cookies that help measure the effectiveness of advertising campaigns

Third-Party Cookies

Some cookies on our website are placed by third-party services that appear on our pages. We do not control the operation of these cookies. These third parties may include:

  • Analytics providers (such as Google Analytics)

  • Advertising networks

  • Social media platforms

  • Video and interactive content providers

We encourage you to review the privacy and cookie policies of these third parties to understand how they use your information.

Your Cookie Choices

You have several options to control or limit how we and our partners use cookies:

Browser Settings

Most web browsers allow you to manage your cookie preferences. You can:

  • Delete cookies from your device

  • Block cookies by activating the setting on your browser that allows you to refuse all or some cookies

  • Set your browser to notify you when you receive a cookie

Please note that if you choose to block all cookies (including essential cookies), you may not be able to access parts of our website or use all of its features.

Cookie Consent Tool

We provide a cookie consent management tool when you first visit our website. You can use this tool to:

  • Accept all cookies

  • Reject non-essential cookies

  • Customize your cookie preferences by category

You can also access this tool at any time by clicking on "Cookie Settings" in the footer of our website.

Opting Out of Specific Third-Party Cookies

For third-party cookies, you can opt out directly with the relevant third party:

Changes to Our Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated revision date. We encourage you to periodically review this page to stay informed about our use of cookies.

Terms of Service

Thank you for choosing HIROCO. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

We've designed these Terms to be clear and straightforward, reflecting our commitment to transparency and simplicity. Please read them carefully as they contain important information about your legal rights.

1. Services Overview

HIROCO provides multi-agent orchestration solutions through a series of MAO-AI Solutions (MARIA, MARTAS, and MARPAD, ) and consulting services (AI•Horizons•Brief, AI•Capability•Compass, AI•Value•Lab, and AI•Implementation•Architect).

Our Services are designed to help businesses optimise their operations through intelligent AI-driven planning and orchestration.

2. Account Registration

2.1 Account Creation

To access certain features of our Services, you may need to register for an account. When you register, you agree to provide accurate, current, and complete information and to update this information to maintain its accuracy.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3. Subscription and Payment Terms

3.1 Subscription Options

We offer various subscription plans for our Services. Details regarding the features, limitations, and pricing of each plan are available on our website or through direct consultation with our sales team.

3.2 Payment

Payment terms are specified in your order form, service agreement, or as otherwise provided by HIROCO. All fees are non-refundable unless otherwise specified or required by law.

3.3 Subscription Changes and Cancellation

You may upgrade, downgrade, or cancel your subscription according to the terms specified in your service agreement. Changes to your subscription may result in adjustments to your billing amount and service access.

4. Intellectual Property Rights

4.1 HIROCO Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, are owned by HIROCO, our licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.

4.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use our Services for your internal business purposes.

4.3 Restrictions

You may not:

  • Copy, modify, or create derivative works based on our Services

  • Reverse engineer, decompile, or disassemble any portion of our Services

  • Remove any copyright, trademark, or other proprietary notices

  • Use our Services to build a competitive product or service

  • Use our Services in any manner that could damage, disable, overburden, or impair our systems

  • Access our Services through automated means without our express permission

5. User Content and Feedback

5.1 User Content

Any content you submit to our Services ("User Content") remains your property. However, by submitting User Content, you grant HIROCO a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content in connection with providing and improving our Services.

5.2 Feedback

We welcome your feedback, comments, and suggestions for improving our Services. By providing feedback, you grant HIROCO a perpetual, irrevocable, non-exclusive, worldwide, royalty-free license to use and incorporate your feedback into our Services without any obligation to compensate you.

6. Data and Privacy

6.1 Data Usage

We collect and process data as described in our Privacy Policy. By using our Services, you consent to our data practices as described therein.

6.2 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6.3 Customer Data

You retain all rights to your data processed through our Services. You grant HIROCO a limited license to use this data to provide and improve our Services and as otherwise permitted in our Privacy Policy or service agreement.

7. Confidentiality

6.1 Data Usage

We collect and process data as described in our Privacy Policy. By using our Services, you consent to our data practices as described therein.

6.2 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6.3 Customer Data

You retain all rights to your data processed through our Services. You grant HIROCO a limited license to use this data to provide and improve our Services and as otherwise permitted in our Privacy Policy or service agreement.

8. Warranties and Disclaimers

8.1 Limited Warranty

HIROCO warrants that our Services will perform substantially in accordance with the applicable documentation. If our Services fail to conform to this warranty, your exclusive remedy is as provided in your service agreement.

8.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

9.1 Exclusion of Damages

IN NO EVENT WILL HIROCO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES.

9.2 Liability Cap

IN NO EVENT WILL HIROCO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE AMOUNTS PAID BY YOU TO HIROCO FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.3 Exceptions

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to indemnify, defend, and hold harmless HIROCO and our officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your use of the Services

  • Your violation of these Terms

  • Your violation of any rights of a third party

  • Your User Content

11. Term and Termination

11.1 Term

These Terms remain in effect until terminated by either you or HIROCO.

11.2 Termination by You

You may terminate these Terms by discontinuing use of our Services and closing your account.

11.3 Termination by HIROCO

We may terminate or suspend your access to the Services immediately without prior notice for any reason, including if you breach these Terms.

11.4 Effect of Termination

Upon termination:

  • Your right to access and use the Services will cease

  • Any fees owed to HIROCO will become immediately due

  • Sections of these Terms that by their nature should survive termination will survive

12. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through our Services or by other means. Your continued use of the Services after such notice constitutes your acceptance of the updated Terms.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and HIROCO concerning the Services.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

13.3 Dispute Resolution

Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association] in [City, State/Province]. The arbitration will be conducted in English, and judgment on any award may be entered in any court having jurisdiction.

13.4 Waiver and Severability

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.

13.5 Assignment

You may not assign or transfer these Terms or your rights under these Terms without HIROCO's prior written consent. HIROCO may assign or transfer these Terms without restriction.

13.6 Force Majeure

HIROCO will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@hiroco.io
Address: [HIROCO Headquarters Address]
Phone: [HIROCO Contact Number]

© 2025 Hiroco PTY LTD (ABN 74 649 847 816). All Rights Reserved. The information on this website is provided for general informational purposes only. While we strive for accuracy, we make no warranties regarding the completeness or reliability of this content. Your use of this website is subject to our Terms of Use, Privacy Policy, and other legal notices. For complete legal information governing your use of our website and services, please visit our [Legal Page].

Level 21/60 Margaret St
Sydney, NSW 2000
Australia

Phone

+61 410 468 534

© 2025 Hiroco Pty Ltd

© 2025 Hiroco PTY LTD (ABN 74 649 847 816). All Rights Reserved. The information on this website is provided for general informational purposes only. While we strive for accuracy, we make no warranties regarding the completeness or reliability of this content. Your use of this website is subject to our Terms of Use, Privacy Policy, and other legal notices. For complete legal information governing your use of our website and services, please visit our [Legal Page].

Level 21/60 Margaret St
Sydney, NSW 2000
Australia

Phone

+61 410 468 534

© 2025 Hiroco Pty Ltd

© 2025 Hiroco PTY LTD (ABN 74 649 847 816). All Rights Reserved. The information on this website is provided for general informational purposes only. While we strive for accuracy, we make no warranties regarding the completeness or reliability of this content. Your use of this website is subject to our Terms of Use, Privacy Policy, and other legal notices. For complete legal information governing your use of our website and services, please visit our [Legal Page].

Level 21/60 Margaret St
Sydney, NSW 2000
Australia

Phone

+61 410 468 534

© 2025 Hiroco Pty Ltd

© 2025 Hiroco PTY LTD (ABN 74 649 847 816). All Rights Reserved. The information on this website is provided for general informational purposes only. While we strive for accuracy, we make no warranties regarding the completeness or reliability of this content. Your use of this website is subject to our Terms of Use, Privacy Policy, and other legal notices. For complete legal information governing your use of our website and services, please visit our [Legal Page].